--- title: Why Healthcare Brands Have to Work Harder Than Any Other description: >- Healthcare brands earn trust differently. Something Else Studio on building lasting credibility in medicine — from Highlander Health to Brightline. date: '2025-01-26' category: Blog tags: - Blog canonical_url: >- https://www.se.studio/blog/why-healthcare-brands-have-to-work-harder-than-any-other/ source: Something Else license: © 2026 Something Else. All rights reserved. slug: why-healthcare-brands-have-to-work-harder-than-any-other id: 2vtNKFbFG2RxVmxo1keo6C contentType: article --- # Why Healthcare Brands Have to Work Harder Than Any Other ![Why healthcare brands have to work harder blog visual](https://images.ctfassets.net/g0pw3n92bre6/1YjBkkUriucKrZ7LyoT66q/0529d1ec5c0b978bca797f9bb2573317/Frame_2018781196_1.jpg) That's what makes healthcare branding so demanding. The stakes are high, the audience is often vulnerable, and the margin for getting it wrong - in either direction - is slim. Too clinical, and you fail to connect. Too expressive, and you undermine the trust that everything else depends on. So, when it comes to branding healthcare, the first question that pops to mind is a fairly obvious one: What are your patients actually looking for? * And better yet: What sets you apart for them?* ### Breaking Conventions With Syntropic [Syntropic](/work/syntropic/redefining-mental-health-care/) is a company innovating the treatment of mental health disorders through approaches that challenge the established protocols of psychiatric care. The brief required a brand that could hold a genuinely radical idea - that the standard model of mental health treatment is overdue for reinvention - without alienating the clinical community whose credibility the company needed. "The visual identity had to be open and human without being naive." And also, rigorous without being cold. It needed to feel like it came from a place of deep expertise while signalling a willingness to think differently - a combination that is harder to achieve visually than it sounds. ![Syntropic Woman Smiling](https://images.ctfassets.net/g0pw3n92bre6/6b4J3RmtMsPSpdUAPPuyy4/ace9bb33dc8e6b9c5ca53efebac30f83/Syntropic_WomanSmiling_2.jpg) ### Building Confidence With Highlander Health [Highlander Health](/work/highlander-health/forward-thinking-healthcare/), co-founded by Amy Abernethy and Brad Hirsch - two of the most recognised figures in clinical research - needed to move from stealth to launch mode with a brand that could hold its own in both clinical and investor contexts. The core design challenge was motion. Highlander Health believes progress never pauses - that the best healthcare organisations are constantly evolving, learning, and improving. We built an identity system that reflects that: an adaptive wordmark and a motion-led visual approach that conveys transformation over time rather than stasis. The brand works across a conference presentation, a LinkedIn post, a brochure, and a business card while feeling coherent throughout because the underlying logic is consistent, not just the visual outputs. ![HH - Presentation Image](https://images.ctfassets.net/g0pw3n92bre6/5XiZxpHQ4Ur5cmpBFYRSu8/933f16c33462ea03bcf7c789e6cc30f7/HH_IMG_stage.png) ### The Human Brand: Papa [Papa](/work/papa/no-one-can-do-it-alone/) sits at an unusual intersection: a care-companion service that issimultaneously joyful and serious. Papa connects older adults and families with college students who provide companionship, help with everyday tasks, and social support. The loneliness epidemic among older adults is a genuine public health crisis. Papa is addressing it through human connection rather than clinical intervention. "Papa provides what no technology can: genuine human company. The brand's job was to make that feel as important as it actually is." The brand challenge was to hold both things at once. We started with a solid, considered logotype — the kind that communicates dependability — then supplemented it with hand-drawn illustration and warm colour that signal human presence rather than clinical service. A brand manifesto was developed alongside the visual identity to establish tone of voice: the 'why' that every communication could be checked against. The result was an identity that people describe as warm without being lightweight — exactly the balance a service like Papa needs to earn trust from both the families using it and the healthcare systems referring to it. ![Papa Lady with Basket](https://images.ctfassets.net/g0pw3n92bre6/5ZEV6RydZVKKQ2FD46ZU0C/cb81c310168fac97d2592cf01cc04c98/Papa_Photos.jpg) ### What Healthcare Brands Get Wrong The most common failure mode in healthcare branding is choosing a lane and staying in it. Either the brand goes fully clinical — authoritative, cold, impenetrable — and fails to connect with patients who are human beings first. Or it goes fully human — warm, accessible, informal — and fails to earn the confidence of clinicians and institutional partners who need to believe in the underlying rigour. The brands that work are the ones that hold both. They're precise and warm. Rigorous and approachable. They don't resolve the tension — they inhabit it. That's harder to design, but it's the only approach that scales across the full range of touchpoints a healthcare brand needs to live in. ### The Value of Getting It Right A strong healthcare brand isn't just a marketing asset. It affects recruitment — the best clinicians and researchers choose employers partly on the basis of how seriously they take their own mission. It affects partnership conversations. It affects how patients navigate a confusing landscape to find the right place for them. ![Done well, branding in healthcare is a genuine contribution to public health — because the better people understand and trust these organisations, the more likely they are to engage with them. That's a high bar. It's also the right one.](https://images.ctfassets.net/g0pw3n92bre6/46x3milHeqVJIcVVoamck9/38a516d9585e5cb3969ffc2f78b14572/papalandscapeblog.jpg) *** About the piece: ****Lindsay Gravette and James Thomas are co-founders at SE Studio, a branding, design and technology agency based in London and San Francisco. Case studies referenced: *[*Syntropic*](entry-link)* - Redefining Mental Health Care, *[*Highlander Health*](entry-link)* - Forward-Thinking Healthcare, *[*Papa*](entry-link)* - No One Can Do It Alone.* - [The Art of Engagement: Building Meaningful Content](/blog/the-art-of-engagement-building-meaningful-content/) - [How We Decide When New Technology Is Worth Using (And When It's Not)](/blog/how-we-decide-when-new-technology-is-worth-using/) - [Pursuing The Creative In Branding](/blog/pursuing-the-creative-in-branding/) - [How We Rebuilt HopSkipDrive's 570-Page Website Without Breaking a Thing](/blog/the-story-behind-hopskipdrives-website-transformation/) - [How We Built a Fintech Brand Identity for a Hedge Fund's Spinout](/blog/how-we-built-a-fintech-brand-identity-for-a-hedge-fund's-spinout/)